Need some help? Email Us Free Next Day Delivery On All Orders 5 Star Seller Rating

Delivery Information

Delivery Information

Thank you for ordering with Natural Beauty Online.

Delivery: Times and Costs

  • Free UK next-day delivery (when you order before 2pm, excluding weekends and bank holidays)
  • For orders above 25kg, an additional charge of £3.49 will be added per 25kg - you will be reminded of this at the checkout
  • Deliveries will be made between Monday and Friday (excluding bank holidays)
  • Same-day dispatch on orders placed before 2pm, between Monday and Thursday
  • Any orders placed after 2pm on Fridays will be delivered the following Monday, excluding bank holidays
  • Orders placed at the weekend will be delivered the following Tuesday

Christmas 2018 Delivery Information

  • All orders placed before 4pm on Thursday 20th December 2018 will be dispatched on the same day, and will be delivered in time for Christmas at no extra charge
  • Orders placed between 4pm on Thursday 20th December 2018 and 12pm on Friday 21st December 2018 will be surplus to a £7 delivery charge for guaranteed Christmas delivery
  • We cannot guarantee that orders placed after 12pm on Friday 21st December 2018 will be delivered in time for Christmas
  • Normal delivery times and costs will resume from Thursday 27th December 2018

Delivery: Terms and Conditions

  • All delivery terms and conditions as per standard delivery option
  • UK delivery only
  • We cannot deliver to BFPO addresses
  • Deliveries are subject to Natural Beauty Online successfully receiving payment
  • All delivery options exclude bank holidays and other public holidays
  • All quoted delivery timescales are indicative only
  • Your order may be delivered in one or more packages
  • We strive to meet our delivery targets; when they are not met, we are unable to accept liability for any out-of-pocket expenses incurred for failed or delayed orders - you will still be entitled to your full statutory rights
  • Although we make every effort to deliver within the estimated timescale, delays are occasionally inevitable due to unforeseen circumstances. Natural Beauty Online is under no liability for any delay or failure to deliver within estimated timescales caused by factors beyond our reasonable control. However, in accordance with the Consumer Contracts Regulations, a full refund will be issued if your order has not been fulfilled within a maximum of 30 days.
  • A combination of couriers may be used to deliver your order safely, depending on your location and your order’s contents and weights. For example, aerosols must be delivered via a road-based courier under the January 2013 Dangerous Goods Act, introduced by the Civil Aviation Authority. No additional delivery fees will apply to your order if this is the case.